My dear friend just made an offer on the perfect home. The seller was using Cartus and they ended up choosing an offer that was less than his.
Weird right? They chose the other offer because my friend was using a VA loan, and the other offer opted out of the home inspection. Nevermind that he deployed to the Middle East... nevermind the fact that he has served his country for a decade, nevermind the fact that he offered more to the seller!
Yes, VA loans can take more time to go through, that's what happens when they take care of their Service Members and make sure that they aren't getting screwed. But thanks, Cartus, for screwing him before he even got to that point.
Product or Service Mentioned: Cartus Customer Care.
Reason of review: Poor customer service.