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I can only hope that you read this before you make an offer to buy a home in which Cartus is involved. Let me explain what this “company” does before I go on. Cartus is a relocation company. They are supposed to help other companies by relocating employees. They are...
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Company wrote 0 public responses to the review from Jun 01, 2016.
Anonymous
Anonymous

I'm getting ready to be forced to use Cartus, or commute 2 hours to work. Maybe I'll just by a Prius..

Anonymous
Anonymous

We had a similar deal where there was a defect that it is EXTREMELY difficult to imagine that they weren't aware. The paper work was exhausting and they IGNORED deadlines in ...

I didn't like
  • That they exist outside of an eastern block
  • Post soviet country
#858071
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Resolved
My husband and I made an offer on a lovely mid-century ranch in a nice area of town so that we could downsize. The house has been sitting on the market for over three months in an area that is highly desirable and where there is low inventory. It is priced too high per...
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Company wrote 0 private or public responses to the review from Sep 28.
Zucci
Zucci

We appreciate the contact and the encouragement to contact the Office of the President. We have moved on to other houses in the area. Thank you for your response.

JonWyatt
JonWyatt

I am very sorry to hear of any issues that you might have experienced with your home purchase. We take your concerns seriously and would appreciate the opportunity to review t...

1.3
#1368185
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Cartus - Horrible experience- STILL NOT CLOSED... WHAT A NIGHTMARE EXPERIENCE!!!
Buying our "first" home together, my husband and I, were so excited/elated to be doing so.... but unfortunately this company (Cartus) has made what should have been a very easy and pleasant transaction into a nightmare. They lack organization and follow up/response...
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Company wrote 0 private or public responses to the review from Aug 09.
JonWyatt
JonWyatt

We regret that you had an unpleasant experience. As explained by our Office of the President, the closing delay was requested by your attorney. The sale has now closed and we ...

1.0
I didn't like
  • Delays in closing
  • Lack of urgency
  • Lack of respect
#1325259
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This company makes it almost impressively difficult to get your reimbursement money back conveniently. I have give the lease, payment confirmations, and have called them and every month its an absolute nightmare trying to get my money from them. Right now they owe me 3...
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Company wrote 0 private or public responses to the review from Sep 05.
1.6
I didn't like
  • How hard they try to make my reimbursement not valid
#1347847
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Cartus - Worst company in the history of business

I am a mortgage lender and this company was impossible to work with and costs my buyers time and money. They have no regard for people, they care nothing about their clients and the whole company is one giant bag of ***
Company wrote 0 public responses to the review from Dec 06.
#1417089
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We moved from San Antonio to Atlanta and Cartus recommended the Residence Inn in Buckhead. We saw poor reviews prior to our move and figured we’d try it for a few days before we committed to 30 days of temporary housing. Thank God we did. When we arrived at the...
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Company wrote 0 private or public responses to the review from Aug 11.
JonWyatt
JonWyatt

I would like an opportunity to connect with you on any issues you are experiencing. Can you please call me at our Office of the President at 1-888-767-9357.

1.0
#1327419
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For the last 5 weeks I’ve tried to get my relocation money back, every day with an email/call. The only status is in “audit”. All paper is sent, verified, but significant frustration in dealing with them. Nike is my current employer, will strongly urge to move away...
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Company wrote 0 public responses to the review from Sep 22.
JonWyatt
JonWyatt

If you haven’t already connected with our Office of the President, please feel free to call me at 1-888-767-9357 or email at officeofthepresident@cartus.com. I would like the ...

JonWyatt
JonWyatt

I would like an opportunity to connect with you on any issues you are experiencing. Can you please call me at our Office of the President at 1-888-767-9357. Thank you.

#1363211
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Trying to sell my home using this RELO company. no communication whatsoever. I had already found a buyer all set to go, CARTUS sent 3 different inspectors, and wanted to send more until I contacted the military and told them what was happening. I have sent multiple...
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Company wrote 0 public responses to the review from Aug 14.
JonWyatt
JonWyatt

There are specific guidelines we follow in administering your employer’s relocation policy, please contact our Office of the President at 1-888-767-9357. We will be happy to s...

#1329123
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Cartus - Furious

Worst experience ever. I’ve aged 10 years in the last 90 days because of this ridiculous company. Best wishes to anyone that is forced to use Cartus as your relocation company. It’s more like a super highway to anxiety than a relocation.
Company wrote 0 private or public responses to the review from Aug 03.
1.0
Details
Additional Fees
Advertised vs Delivered
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Diversity of Products or Services
Product or Service Quality
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Website
#1320718
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Contact Cartus

Mailing Address:
Cartus
40 Apple Ridge Road
Danbury, Connecticut 06810
United States
Phone:
(800) 817-1928
More
We are using Cartus for a relocation from CA to FL. I was researching the company and found this site which really had me worried. SO far I have to say, in case anyone is searching like I was, that our experience has been great. There is the delay with the time...
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Company wrote 0 private or public responses to the review from May 17.
Anonymous
CA to FL update

Just wanted to update now that all is done. Our experience remained good with Cartus for our Relo. We did not use a Cartus financial institution on our purchase so our closing...

Anonymous
Nervous in TX

Same here... I'm VERY nervous, as they are delaying us in even getting the ball rolling! Ugh.

4.9
I liked
  • Reimbursement was timely
  • Our consultant and realtor
  • Fact that my copmpany paid for it
I didn't like
  • Time difference between ca and ct
#1258350
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