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Cartus - Bad experience

Held moving items hostage Very poor communication Lots of excuses and NO solutions
#1302700
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This company has made what should have been a very easy transaction into a nightmare. Slow to respond and generally disregard the protocol of area real estate practices. We are supposed to close on Monday (it's Friday) and they haven't even taken acquisition of the...
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#1291903
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Cartus is extremely difficult to deal with. The majority of receipts I upload to this company they refuse to pay. I am to the point I stopped uploading receipts because I get tired of seeing not payable. If it comes down to using cartus again I will opt out. Never...
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#1279902
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I just began working with Cartus last week and am having a terrible experience. I am going to raise my concerns to the State Depaetment of Consumer Protection. They are unethical. Cartus is franchiser of several real estate firms, interestingly the firms they steer you...
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1.4
#1271866
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We are using Cartus for a relocation from CA to FL. I was researching the company and found this site which really had me worried. SO far I have to say, in case anyone is searching like I was, that our experience has been great. There is the delay with the time...
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Anonymous
Nervous in TX

Same here... I'm VERY nervous, as they are delaying us in even getting the ball rolling! Ugh.

4.9
I liked
  • Reimbursement was timely
  • Our consultant and realtor
  • Professionalism and response time
I didn't like
  • Time difference between ca and ct
#1258350
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they ask for "non refundable " escrow $ on a house with black mold, water in the crawl space and many many other issues found on the inspection. We love the house we are trying to buy.. Coldwell Banker is the RE agency selling the house.. part of the same company...
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JonWyatt
JonWyatt

If you haven't already done so, please call our Office of the President on 888-767-9357. We would like to discuss the process and your concerns. Thank you, Jon Wyatt

#1233163
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My dear friend just made an offer on the perfect home. The seller was using Cartus and they ended up choosing an offer that was less than his. Weird right? They chose the other offer because my friend was using a VA loan, and the other offer opted out of the home...
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Anonymous
Ceceilia

Sorry to tell you this, but Cartus is a corporation. Their job (and contractual obligation) is to look out for the seller's best interests and bottom line. They're not your Gr...

JonWyatt
JonWyatt

Cartus represents the interests of our customers and clients. Individual circumstances and timelines can have a very real impact on the way different home purchase offers are ...

1.0
#1209223
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Cartus - Work hard only one to hit goals and laid off

They are liars. Rich who is VP specifically told us no non management will be affected by layoffs and month and half later they close our office
1.0
Details
Additional Fees
Advertised vs Delivered
Customer service
Diversity of Products or Services
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
#1186833
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I'm extremely disappointed with the relocation services provided by Cartus Movers left my stuff everywhere in my house Lot of stuff was left in my garage even after I asked to move it to basement Stuff was left in basement everywhere even after me telling them where to...
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JonWyatt
JonWyatt

Please call our Office of the President on 888-767-9357. We would like to discuss the process and your concerns.

#1152061
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Contact Cartus

Mailing Address:
Cartus
40 Apple Ridge Road
Danbury, Connecticut 06810
United States
Phone:
(800) 817-1928
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Cartus Products and Services

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Cartus - Don’t Do It

Where do I start... if you need guidance or support this is not the company to use. I spent most of my time doing background research to make a decision. For example internet provider given one option only had to ask for other option. Not clear at all.
#1143931
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