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We moved from San Antonio to Atlanta and Cartus recommended the Residence Inn in Buckhead. We saw poor reviews prior to our move and figured we’d try it for a few days before we committed to 30 days of temporary housing. Thank God we did.

When we arrived at the Residence Inn, there was no parking available. So, we had to park in the handicap spot to unload our car. As I was unloading our car, there was a couple in the car two spots over having sex. When my wife took our dog for a walk, there were thuggish guys at the back of the hotel smoking pot. Mind you, we are not prudish parents - we have two sons age 16 and 21. Regardless, we stayed anyway figuring it was temporary (a few days).

At the Residence Inn, we booked a two bedroom unit. When we arrived, they did not have a 2 bedroom unit available and offered two separate units next to one another. We accepted the offer figuring we’d put the boys in one unit and we’d sleep in the other. They also told us that they would move us to the two bedroom unit the next night, which they did. However, when they moved us to the two bedroom unit it smelled like ranch dressing and it was apparent that whoever had the place before us went to town splattering ranch on the carpet and walls. We had already booked 3 nights and stayed. Thereafter, we left and booked a hotel of our choice - a much better solution.

Today (Saturday), Cartus called us to deliver my wife’s vehicle. We were about an hour away from our apartment (temporary housing) and they said the delivery would arrive in 20 minutes. Fortunately, my 16 year old son was at the apartment to accept the car, which took about 1.5 hours as the delivery person decided it was more important that he charge his phone rather than deliver the vehicle. My son waited.

When my son got the car, it was filthy and the interior smelled like dirty butt and body oder. It’s a 2 year old Mercedes e400, which we kept garaged and in pristine condition. My son said he thought he would vomit driving it. He took it to have it cleaned and detailed.

My recommendation — don’t use Cartus! Ask for money and arrange things for yourself. Sadly, we may have to deal with this company to move our household, unless I can get my new company to reimburse me directly.

Lesson learned - avoid Cartus!

Reason of review: Problem with delivery.

Monetary Loss: $1000.

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Cordaro Msi

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