Resolved: Cartus relocation your WORST NIGHMARE
Well I'm joining the multitude of people complaining about Cartus.
They are in one word USELESS.
Been relocated for a new job in USA from Canada. Full relocation was offer by new employer (fortune 500). I was reluctant to accept Cartus with the new job but it was part of the package.
In any case it was a fiasco. The lead from Cartus contacted us at the beginning then was almost non-existent during the move, she say she was working on the background on what I guess nothing because most of the appointment, paperwork, headache and move was done by us.
Then the fun stuff came from the loan agency from Cartus, here is a whole team of un-professional people, made serious mistake during my international relocation (I guess they are supposed to be EXPERT in international relocation but they cant even do a transfer from Canada to USA)
No one is willing to help even after their mistake, no-one know what to do, no-one do nothing. They forgot to request a VERY important document while doing my relocation, that document put a delay in our move and of course they never admit it...
They cant even do simple task obviously THEY are expert in international relocation NOT
Ah yeah be prepared to send the whole package of documents requested x amount of time because no-one talk to no-one there so each time during the process you have to re-send the same documents to different teams.
They don't do too much also, I guess full relocation for Cartus means YOU take care of dealing with Movers, real estate agents, problems
and don't count on the help from their upper management even with flagrant proof of their failure they deny it, geeh that is so professional, their mistake became you mistakes and YOU pay for it
Well I strongly advise you rethink using them if you have a job offer with relocation with Cartus. Please think twice if the relocation is made by Cartus because HERE is a firm with large amount of people doing nothing and on top they are useless. the little they do they can't even do it right. And when you have problem well good luck for help...TOTAL NIGHTMARE They cant even admit there own mistakes and blame someone else. I have started a formal complaint throught my headquarter HR management because i dont think no-one should pay for there service. BE AWARE with Cartus the nightmare is around the corner BE AFRAID BE VERY AFRAID
Reason of review: Poor customer service.
Monetary Loss: $10000.
Preferred solution: Full refund.
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