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Trying to buy a $600k house. Cash deal. The owners were transferred to Europe, and their employer had the "benefit" of Cartus, the relocation experts. What a joke. This company can't get anything done when they say they will. It's been over a week since the seller and...
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Anonymous
Anonymous

My husband and I are buyers of a property using Cartus and it has been awful. We are 2 1/2 weeks since the seller accepted our offer and we still don't have a final contract....

Anonymous
Buyer_Victim

I'm in the same position now as a buyer. We've had an offer on the table that seller has agreed to for 2 weeks now. Cartus in unresponsive, unprofessional, and delaying a deal...

#1029427
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Cartus - Agent’s Commission additional 1% Rip-off Reimbursement
"Direct Reimbursement” relocation program was offered to me and Cartus is the relo assigned to manage it, the 3 pages guide with GE logo on the top of the page, the first page indicated: DEPARTURE HOME REIMBURSEMENT: Real estate agent’s commission, provided it does not...
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1.0
I didn't like
  • Customer serivce
  • Lack of structure and guidance
#1017387
Reply to reviews
I'm not done using Cartus unfortunately, still need them to help file my taxes this year. But their support has become so bad that the person in charge of my file has left and I haven't been notified and I don't have the contact info of a new person. In the relocation...
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Anonymous
Anonymous

Worst relocation company ever! Lost major bucks on my house sale because Cartus team dropping the ball and spooking the buyer. Do not use them go it on your own and get reimbu...

JonWyatt
JonWyatt

I would like an opportunity to connect with you on any issues you are experiencing. Can you please call me at our Office of the President at 1-888-767-9357 so I can get additi...

#1007540
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Cartus is a NHI company

Cartus
#1049522
They're unresponsive They say no to everything They don't keep property maintained They tend to stop working on fridays at 3ET or earlier
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Short Review for April 13, 2017, Pc_other

Cartus
#1034040
1.2
The entire process is rigged when working with Cartus. All parties involved are taken advantage of except Cartus. They hide behind bogus expertise and refuse to compensate companies and customers working with them for items and fees previously agreed upon. Seriously Beware!
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Short Review for August 01, 2016, Pc_other

Cartus
#892608
1.0
This place was an abortion to business with. Wouldn't recommend it to my worst enemy.
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Cartus Relocation Service Review

Cartus
#672835
1.0
I don't think anyone buying a house from sellers using this company will ever satisfy their demands. This is the 4th house we have purchased over the years and we have never had this much trouble. I know now why others wouldn't touch it. I wish we knew about this company before making an offer. They are nuts!!!!! Others should beware and avoid them!!!!!!!!!!!!!!!!!!!
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I've read the reviews, and can't believe the lack of facts floating around. Perhaps this was their experience, but it certainly has not been mine. I'm using Cartus, and am at the end of this journey, so I feel I have something valid to contribute. Everyone I've dealt...
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Anonymous
Thomas

Nancy, The point I would like to make is don't use the service they don't have you best interest at heart. The facts are is they cause stress and financial heartship to more p...

JonWyatt
JonWyatt

Nancy, thank you very much for the positive review. We appreciate your input and support!Jon, Office of the President

4.2
I liked
  • Professionalism and response time
I didn't like
  • Confusion of receipts
#1006412
Reply to reviews
What a terrible company. If your HR department even says the name cartus run away. A one day situation becomes a week ordeal because no one talks to eachother. Going threw this myself right now. Talked my realtor and he told me the buyer did not accept a credit we were...
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JonWyatt
JonWyatt

Please feel free to contact us at the Office of the President at 888-767-9357 to discuss your situation. Thank you.

1.0
#986952
Reply to reviews
Cartus is the worst service provider ever! Their consultants are fine but the people working in their accounting department are tools. They have no common sense and no customer service skills. I had a very bad experience with this company. A lot of my claims were...
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JonWyatt
JonWyatt

Thank you for reaching out. I would like an opportunity to connect with you on any issues are experiencing with your reimbursement process if possible. Can you please call me ...

1.0
#959211
Reply to reviews
Fraudulent organization willing to lie to cheat consumer out of low rates. I am an existing client trying to refinance and they fabricated a delay in my lending process so they didn't have to honor my guaranteed rate. Manager doesn't return phone calls, lian officer...
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JonWyatt
JonWyatt

Thank you for reaching out. I would like an opportunity to connect with you on any issues you are experiencing if possible. Can you please call me at our Office of the Preside...

#958297
Reply to reviews
The Wrost Fear Come True When Dealing With These People. I'm Am A 1st Time Home Buyer Who Was Looking To Relocate To Atlanta Back In November 2015 - March 2016 While Dealing With A Home In Locust Grove, GA. In A Subdivision Called Heron Bay. The Address Is 1407 Echo...
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JonWyatt
JonWyatt

If possible, can you please connect with me regarding the issues you experienced? You can reach me at our Office of the President at 1-888-767-9357. Thank you, Jon

#947313
Reply to reviews
I'm in the middle of a relocation to Singapore from the US. Cartus is very good at sub contracting everything out, but pays no attention to timelines that conflict between each group (so they really do nothing). For example we have a Cartus (*@cartus.com email) home...
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JonWyatt
JonWyatt

We believe our operations team should have been in contact with you to address your concerns. Please do feel free to contact me at our Office of the President (1-888-767-9357)...

2.1
I liked
  • Home finding
I didn't like
  • Staff
  • Communicaiton
  • Entire relocation process
#904932
Reply to reviews
Terrible terrible terrible. Going though reimbursement process and it been 3 months. Been passed from person to person to person. They all keep asking me to submit the same receipts again and again. If it's not one thing, then it's the next. Can't get it together and...
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JonWyatt
JonWyatt

Thank you for reaching out. I would like an opportunity to connect with you on any issues are experiencing with your reimbursement process if possible. Can you please call me ...

1.7
#903659
Reply to reviews