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My husband worked in the hr dept that retained Cartus through the company. That made it tricky to report incidents. Now he's with another company so I'm free to blow the whistle.

They started by 'omitting' my second garage on the estimate. So when the mover showed up he refused to pack and move anything out of that garage. I have losses that I can't speak about without shaking. The mover in charge was 'Leo' and he was irritated from the get go. He had different packers each day, some left after only an hour! After 4 days he announced they were finished and not moving anything else because it was over the weight limit. They left closets full, furniture refused and my entire garage full of keepsakes and antiques. There were literally glass fish aquariums left broken in my yard when they pulled away. My property was littered with stuff they wouldn't pack. Clean up cost us a fortune. That was the start....

When we were delivered our furniture to the new house, the damage to furniture and personal items was staggering! Pediments knocked off bookshelves, gashes in the bead headboards, legs broken completely off chairs. Strange things we could never find, like all the Tiffany lamp bases were missing. Several choice spoons from my sterling silver spoon collection were also gone. My antique camera collection was listed as valuable yet they were incompleted, scattered and damaged. My grandmother had priceless owls made from porcelain, glass and wood I inherited after she passed. EVERY single one was broken. Mirrors were smashed, only about half my framed pictures made it. So much broken glass! Numerous dishes and utensils were lost. Boxes were mislabeled and a few didn't have anything in them but paper?

This move was so traumatizing I still get angry every time I think about it. I was prevented from making claims and complaints because of my husbands professional relationship with that company.

Stay away from this company at all costs! It was like hiring *** Bob and his buddies to move your prized possessions! They lovingly packed my trash can full of garbage that when heated in the AZ summer turned into a treat of parasites and organisms that smelled unreal! The diapers were an equally disgusting discovery. Truly a nightmare.

Monetary Loss: $45000.

Location: Cedar Rapids, Iowa

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Cordaro Msi

Iโ€™m Jon Wyatt and I work in the Office of the President at Cartus. We appreciate you sharing this with us and we apologize for your terrible experience.

Cartus prides itself on working with quality partners (such as moving companies) and we continually evaluate our vendors based on client experiences. We understand that this was a difficult experience to share, but we want to do everything possible to ensure that no one else has to go through something like this.

Can you please send us your contact information by email at officeofthepresident@***.com or call us at 1-88*-***-****.

Weโ€™d appreciate the opportunity to connect with you about your move so that we can pursue the matter. We hope to hear from you soon.

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