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2.1

I'm in the middle of a relocation to Singapore from the US. Cartus is very good at sub contracting everything out, but pays no attention to timelines that conflict between each group (so they really do nothing).

For example we have a Cartus (*@cartus.com email) home finding associate who schedules a handover of an apartment at 5:00 PM on a day, but another cartus rep has scheduled the furniture delivery for 10:00 AM. Then when this mistake happens they try to charge you for the cost of the 2nd delivery. Another example is they work with a company to ship your dog. The timeline on the getting the dog into Singapore and getting out of quarantine is over 30 days, but they get you an apartment that's older but accepts dogs for you first 30 days.

Group A never talks to group B.

So far this bad experience has been only for the Singapore division of Cartus. I have used the Cartus domestic US relocation specialists before and they were great.

Reason of review: customer service, quality, delivery, .

Cartus Pros: Home finding.

Cartus Cons: Communicaiton, Staff, Language skills, Entire relocation process.

Location: Singapore, Singapore

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Cordaro Msi

We believe our operations team should have been in contact with you to address your concerns. Please do feel free to contact me at our Office of the President (1-88*-***-****) if I can be of additional assistance. Thank you, Jon

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