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  • Customers like
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  • Customers don't like
    • Lack of respect2
    • Horrible customer service2
    • Lack of organization and follow up1

  • 1 day ago
  • Real Estate
  • Redding, California
  • 8
  • REVIEW RATING 4/5

Cartus is an absolute scam. I am a Realtor, and from my perspective they are nothing but bullys and thieves. I recently found out that they will take a chunk (typically half, or more) of my referral percentage, even if they didnt refer me the client. That's right, because they are affiliated with the brokerage I work for that means they get to take a large portion of the referral fee that I... Read more

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  • Jul 30
  • Other
  • Stillwater, Oklahoma
  • Relocation Company
  • 1
  • 1
  • 29
  • REVIEW RATING 4/5

We found a house that we wanted to purchase and our realtor informed us that a relocation company would probably be involved. We have bought and sold several homes over the years and have never had to deal with a relocation company so we didn't know what it would mean. We submitted an offer for the house and the seller countered but we couldn't come to a deal, so we moved on. A month later we... Read more

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  • From mobile
  • Cartus
  • Jul 27
  • by anonymous
  • #672835

I don't think anyone buying a house from sellers using this company will ever satisfy their demands. This is the 4th house we have purchased over the years and we have never had this much trouble. I know now why others wouldn't touch it. I wish we knew about this company before making an offer. They are nuts!!!!! Others should beware and avoid them!!!!!!!!!!!!!!!!!!! Add comment

  • Jul 15
  • Employment Agencies
  • Austin, Texas
  • Cartus Staff
  • 1
  • 1
  • 105
  • REVIEW RATING 4/5

TALK ABOUT A COMPANY THAT DOES NOT COMMUNICATE. I HAVE NEVER DEALT WITH SUCH POOR SERVICE. IF I DIDN'T HOLD THE HANDS OF ALL INVOLVED IN THE SALE OF OUR HOME IT WOULD HAVE NEVER HAPPENED. THE CARTUS EMPLOYEES TAKE ZERO INITIATIVE TO MOVE THE PROCESS ALONG. THEY DON'T ANSWER THEIR PHONES. THEY DON'T REPLY TO AN EMAIL FOR DAYS. I AM SO GLAD THE PROCESS IS OVER. I WILL NEVER GO THROUGH THAT AGAIN. I... Read more

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  • Jun 17
  • Real Estate
  • Hanover, Indiana
  • Home Sale
  • 3
  • 3
  • 240
  • REVIEW RATING 5/5

Cartus has been a nightmare to work with!!! If given a choice do not use them! We thought it would speed up the home selling and buying process but it ended up costing us several thousand of dollars and the sale of our home on more than one occasion. We could have sold and closed on a home TWICE in the time that they've taken to process it once. The employees are quite possibly the most... Read more

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  • From mobile
  • Cartus
  • May 31
  • by anonymous
  • #643377

As a housing realtor in overseas, I think the person who took the referral commission might be their overseas counterpart instead of Cartus themself. Not sure whether Cartus is aware of it. This might badly affect Cartus' reputation in the market..... Add comment

  • May 18
  • Loans and Mortgages
  • Denver, Colorado
  • Home Loan
  • 1
  • 1
  • 177
  • REVIEW RATING 4/5

Took over 7 weeks to process our loan resulting in the loss of the purchase. Homes in Denver are selling in days and sellers can not wait months to close. we had a 30% down payment, 45% debit to income, credit score over 750. Their lack of service is my complaint and if they stopped losing documents and return calls and emails we would not be having any problems and the loan would have been... Read more

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  • May 05
  • Professional Services
  • Relocation Services
  • 1
  • 1
  • 388
  • REVIEW RATING 5/5

We were relocated twice in a year and I am horrified at the way cartus handled our relo. I could go on for hours about their incompetence - at every level. Our most recent issue is that they used the incorrect tax percentage to gross up all of our relocation expenses, resulting in us owing $30,000 to the US government! It has taken them weeks and weeks to figure this out after being alerted to... Read more

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  • Apr 04
  • Moving and Storage
  • Logan, Ohio
  • Relocation Services
  • 1
  • 1
  • 511
  • REVIEW RATING 5/5

Please becareful about the inspections cartus orders on your house as some of them may be unnecesssary and will make you pay for the fixes upfront so that cartus does not have to pay later. At the end if cartus does not make money from your move then they report to your employer any irregularity in your move and get you fired. And you will loose your job and will need to pay all the relo money... Read more

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  • Mar 13
  • Loans and Mortgages
  • Home Mortgage
  • 2
  • 2
  • 821
  • REVIEW RATING 5/5

How can this company still be in business?! And much more concerning is why are companies still using them to "help" their employees?? Cartus will put you through *** and back, and make an already stressful moving situation much more costly and stressful than you could possibly imagine. While selling our house Cartus almost made it impossible for the buyer to actually purchase our house because... Read more

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