Cartus Complaints and Reviews

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Main address: 40 Apple Ridge Road 06810 Danbury CT
1-888-767-9357, 1-888-767-9358,
  • 52 complaints
  • $160K claimed losses
  • $3K average
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  • Nov 17
  • Employment Agencies
  • Relocation
  • 52

Well I'm joining the multitude of people complaining about Cartus. They are in one word USELESS. Been relocated for a new job in USA from Canada. Full relocation was offer by new employer (fortune 500). I was reluctant to accept Cartus with the new job but it was part of the package. In any case it was a fiasco. The lead from Cartus contacted us at the beginning then was almost non-existent... Read more

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  • Aug 30
  • Loans and Mortgages
  • Cartus Home Loans
  • 3
  • 3
  • 359

Cartus Home Loans -- These people are totally a bunch of morons... They lied to me tell me, that if I didn't use there service my employer wouldn't pay closing costs.. They do a bait and switch with interest rates tell you one thing and when you check the paperwork it is always higher and points are added without your knowledge... You have to read every document to make sure it is accurate.. My... Read more

Was this review helpful? 1 1


  • Aug 15
  • Employment Agencies
  • Employee Relocation
  • 400

The Relo company usually sends 2 agents out to do a CMA/BMA basically a listing price and a suggested seller price evaluation. The relocation company always wants the realtor to determine the sales price based on a quick sale. The agents that are usually sent out are not top agents and considered not very good (After all an experienced realtor doesn't need relocation business and doesn't need... Read more

Was this review helpful? 4 3


  • Jul 17
  • Employment Agencies
  • Greater Northdale, Florida
  • Making Loan Incompetence
  • 1
  • 1
  • 183

Do not. I repeat do not use them for loans. I gave them well over 60 days to get everything inorder. Now here I sit at closing with no final documents. Stuck spending my time and money due their incompetence. Read more

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  • Jun 25
  • Building Services - Moving, Storage
  • Cedar Rapids, Iowa
  • Relocation Services
  • 1
  • 1
  • 463

My husband worked in the hr dept that retained Cartus through the company. That made it tricky to report incidents. Now he's with another company so I'm free to blow the whistle. They started by 'omitting' my second garage on the estimate. So when the mover showed up he refused to pack and move anything out of that garage. I have losses that I can't speak about without shaking. The mover in... Read more

Was this review helpful? 3 0


  • May 28
  • Loans and Mortgages
  • Ellicott City, Maryland
  • Inaccuracies In The Paper Work
  • 3
  • 3
  • 268

We are still working through the details of a contract, three weeks after agreeing to a price with the actual owner. Cartus is late with paper work, but when they want something signed, they want it ASAP and threaten to walk away. They are awful to deal with and I would recommend all to find other more service-oriented companies to work with. These are no very complex negotiations but Cartus... Read more

Was this review helpful? 3 0


  • May 14
  • Professional Services
  • Relocation Company
  • 5
  • 5
  • 369

Me and my family are in a nightmare with CARTUS that will not end. They do not inform that the realtors they provide has to give up there commission of 40%. That is why the realtors will not work hard for. So they are making money off of that and their contract with your company. It would cheaper if companies would give us a lump sum and ley us SMARTER people figure out how to relocate. We are... Read more

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  • May 05
  • Real Estate
  • Relocation Service
  • 647

We are relocation pros, having been through this process multiple times. My Husband's new Employer uses CARTUS for their Relocation Packages and I cannot honestly recall ever dealing with a larger group of grossly incompetent fools. We were offered what is known as the Buyers Value Option ( BVO ) package, which on paper looks decent , but in reality is worthless. BVO effectively means you sell... Read more

Was this review helpful? 13 1


  • Jan 28
  • Employment Agencies
  • Raleigh, North Carolina
  • Bad Customer Service
  • 1
  • 1
  • 308

NEVER Ever try to negotiate a contract with Cartus. They are extremely slow and non responsive. We have been working with them for over 2 months and have gotten basically nowhere with our contract. They have made several promises only to blind side us with another stipulation causing us, our realtor, lender and attorney unbelievable stress. In my opinion they are very unprofessional and... Read more

Was this review helpful? 5 1


  • Jan 15
  • Professional Services
  • New Brunswick, New Jersey
  • Contract Breach
  • 2
  • 2
  • 430

We put an offer on a house in october end. Received response 2 weeks later. ( this shows how slow they are!). Negotiation took another 2 weeks. After price was set, we signed contract with Mr. ABC ( not writing seller's name for privacy purposes). We got a disclosure too. 1 week later we were told the house is sold by Cartus. Why weren't we told about this before???? Cartus kept sending dozens... Read more

Was this review helpful? 1 0
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