Submit ›
1.1 Based on 15 reviews
Respond to your
customers
  • Customers like
    • Home finding 1
    • Home loans group 1
    • Reimbursement was timely 1
  • Customers don't like
    • Lack of organization and follow up 4
    • Horrible customer service 4
    • Lack of respect 3
Advanced
search
loading...
More Less

If you get offered a job refuse it , they are dreadful. Offer the earth , nit picky in the extreme and use agencies to get staff then dont offer contracts to avoid the fees. Read more

Was this review helpful? 0 0

I guess before the internet, having this company contracted to organize your relocation was a big help. However, nowadays it is absolutely pointless. It is simply an additional name amongst the half a dozen or so contacts you need to email & speak with directly anyway, so there is no added value. The scheduled phone conversations were just ridiculous- just send me an email or a... Read more

Was this review helpful? 3 0

My husband and I were pre-approved for a VA loan through Cartus Home Loans. We relocated from NC to TX for work. We made an offer on a home and the entire process was dragged along by Cartus. Though we stayed in constant contact (calling them for updates every 3-4 days, providing every document they asked for...) and following up with our representatives, they dragged their feet and ultimately... Read more

Was this review helpful? 2 1

RUN from this company as fast as you can. I cannot describe this company. They break FEDERAL LAW makinag the buyer use their incompetent Title Company. They made me write three earnest money checks before they were satisfied. At the first closing they tried to close on a house they did not own. I believe this is illegal any way you look at it. We finally closed later in the month. I had to... Read more

Was this review helpful? 0 0

Cartus is a large corporate firm that has completely lost sight that they are a service organization. While they have done a nice job of bringing on board great contractors who do the real work, Cartus personnel can't even think about a pleasant Customer Experience. Once they connect you with the real providers, their accountability becomes non-existent. It took 2 weeks from their... Read more

Was this review helpful? 1 0

It was one thing after another. Too many to list here are a few; Couldn't get a hold of them (they never heard of me) even though my company hired them to help me, Set me up on the wrong plan, because could get a hold of them I hired my own realistate agent at 5.5%who had my house sold in a couple weeks (but that fell through cause she couldn't get signed up with them), Sign on with their agent... Read more

Was this review helpful? 1 0

I believe that Cartus is systematically helping corporations to commit tax fraud. In an amended sale or buyer value option, the Internal Revenue Service has made it pretty clear that in order to be tax exempt, the sale needs to meet what they call the "Eleven Key Elements" of an amended value option. I was blatantly told that my Buyer Value Option program violated two of these elements. ... Read more

Was this review helpful? 1 0

Where do I start?? When my husband told me we were relocating again my stomach sunk. This is such a horrific experience because his company has used Cartus for some time - and if I can convince them to change, I will!! We got the same rep for the third time and I seriously feel like just a number. Our rep picked two agents - one to do the BMA for the buyout, the other to help list our home. The... Read more

Was this review helpful? 1 0

We are first time home buyers and put an offer on a home but didnt find out until later that the sale is a corporate relocation by Cartus. Why wont they tell you up front. Next told to sign and return 55 page contract and Cartus Amedum. Next they said the copies were too light and must resend ASAP. Then a week later they said we must re-sign the contract because they made some errors. I expected... Read more

Was this review helpful? 0 0

We are relocating for work to Europe. Our departure is more than 6 weeks late, we have had to repeatedly call and email to see action, our rep is beyond horrible. The field agents we had dealt with are good. Our main rep has caused so many issues. I could easily write 10k words with all of the mistakes but it will fall on deaf ears. He actually said that he is our go-to guy and to call him with... Read more

Was this review helpful? 1 0
Did not find what you were looking for?
 
×
You are reading about Cartus.
Filing a new complaint about
×