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  • Customers like
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  • Customers don't like
    • Horrible customer service2
    • Lack of respect1
    • Lack of organization and follow up1

  • May 18
  • Loans and Mortgages
  • Denver, Colorado
  • Home Loan
  • 1
  • 1
  • 22
  • REVIEW RATING 4/5

Took over 7 weeks to process our loan resulting in the loss of the purchase. Homes in Denver are selling in days and sellers can not wait months to close. we had a 30% down payment, 45% debit to income, credit score over 750. Their lack of service is my complaint and if they stopped losing documents and return calls and emails we would not be having any problems and the loan would have been... Read more

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  • May 05
  • Professional Services
  • Relocation Services
  • 1
  • 1
  • 159
  • REVIEW RATING 4/5

We were relocated twice in a year and I am horrified at the way cartus handled our relo. I could go on for hours about their incompetence - at every level. Our most recent issue is that they used the incorrect tax percentage to gross up all of our relocation expenses, resulting in us owing $30,000 to the US government! It has taken them weeks and weeks to figure this out after being alerted to... Read more

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  • Apr 04
  • Moving and Storage
  • Logan, Ohio
  • Relocation Services
  • 1
  • 1
  • 315
  • REVIEW RATING 4/5

Please becareful about the inspections cartus orders on your house as some of them may be unnecesssary and will make you pay for the fixes upfront so that cartus does not have to pay later. At the end if cartus does not make money from your move then they report to your employer any irregularity in your move and get you fired. And you will loose your job and will need to pay all the relo money... Read more

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  • Mar 13
  • Loans and Mortgages
  • Home Mortgage
  • 2
  • 2
  • 568
  • REVIEW RATING 5/5

How can this company still be in business?! And much more concerning is why are companies still using them to "help" their employees?? Cartus will put you through *** and back, and make an already stressful moving situation much more costly and stressful than you could possibly imagine. While selling our house Cartus almost made it impossible for the buyer to actually purchase our house because... Read more

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  • Jan 03
  • Employment Agencies
  • Oklahoma City, Oklahoma
  • Loan
  • 2
  • 2
  • 782
  • REVIEW RATING 5/5

I have moved many times and this has been by far the worst experience I have ever had. I was supposed to close on my new house two days ago but I cannot because I'm waiting on Cartus to do the buyout of my previous home. I wouldn't even know anything was wrong if I hadn't contacted them because apparently no-one in this company communicates with each other, I have sent the same paperwork three... Read more

Was this review helpful? 1 0

Resolved

  • Nov 17, 2014
  • Employment Agencies
  • Relocation
  • 1075
  • REVIEW RATING 5/5

Well I'm joining the multitude of people complaining about Cartus. They are in one word USELESS. Been relocated for a new job in USA from Canada. Full relocation was offer by new employer (fortune 500). I was reluctant to accept Cartus with the new job but it was part of the package. In any case it was a fiasco. The lead from Cartus contacted us at the beginning then was almost non-existent... Read more

Was this review helpful? 3 0

  • Aug 30, 2014
  • Loans and Mortgages
  • Cartus Home Loans
  • 3
  • 3
  • 775
  • REVIEW RATING 5/5

Cartus Home Loans -- These people are totally a bunch of morons... They lied to me tell me, that if I didn't use there service my employer wouldn't pay closing costs.. They do a bait and switch with interest rates tell you one thing and when you check the paperwork it is always higher and points are added without your knowledge... You have to read every document to make sure it is accurate.. My... Read more

Was this review helpful? 5 3

  • Aug 15, 2014
  • Employment Agencies
  • Employee Relocation
  • 1055
  • REVIEW RATING 5/5

The Relo company usually sends 2 agents out to do a CMA/BMA basically a listing price and a suggested seller price evaluation. The relocation company always wants the realtor to determine the sales price based on a quick sale. The agents that are usually sent out are not top agents and considered not very good (After all an experienced realtor doesn't need relocation business and doesn't need... Read more

Was this review helpful? 10 3

  • Jul 17, 2014
  • Employment Agencies
  • Greater Northdale, Florida
  • Making Loan Incompetence
  • 1
  • 1
  • 422
  • REVIEW RATING 5/5

Do not. I repeat do not use them for loans. I gave them well over 60 days to get everything inorder. Now here I sit at closing with no final documents. Stuck spending my time and money due their incompetence. Read more

Was this review helpful? 1 0

  • Jun 25, 2014
  • Moving and Storage
  • Cedar Rapids, Iowa
  • Relocation Services
  • 1
  • 1
  • 877
  • REVIEW RATING 5/5

My husband worked in the hr dept that retained Cartus through the company. That made it tricky to report incidents. Now he's with another company so I'm free to blow the whistle. They started by 'omitting' my second garage on the estimate. So when the mover showed up he refused to pack and move anything out of that garage. I have losses that I can't speak about without shaking. The mover in... Read more

Was this review helpful? 5 0

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