Submit ›
1.3 Based on 23 reviews
Respond to your
  • Customers like
    • Reimbursement was timely 2
    • Home finding 1
    • Home loans group 1
  • Customers don't like
    • Horrible customer service 5
    • Lack of organization and follow up 4
    • Lack of respect 3
More Less

Selling my home became far more complicated than necessary once Cartus became involved. It was impossible to reach my consultant by phone, had to leave an email or voicemail. Would not hear back for 24 hours at least. This made same day escalations impossible unless I called and insisted on speaking with a supervisor. Also their requirements for repairs that I had to complete to sell my house were extensive and unreasonable. Very happy to hear... Read more

Was this review helpful? 0 0

We recently sold our home in Pennington NJ and the Buyer's Agent, Janet Weber of Coldwell Banker Residential Brokerage in Hillsboro, NJ was a Cartus Certified Relocation Specialist, who was so hyper-focused on satisfying the Buyer that she literally caused extraordinary turmoil and jeopardized the Sale itself on several occasions. Her actions clearly caused several thousand dollars of unnecessary expenses for me and was a constant source of... Read more

Was this review helpful? 0 0

I can only hope that you read this before you make an offer to buy a home in which Cartus is involved. Let me explain what this “company” does before I go on. Cartus is a relocation company. They are supposed to help other companies by relocating employees. They are supposed to FACILITATE the sale, the move and the purchase of the new home. They offer around 15k as an incentive to move the employee. A home came on the market in Utah that we... Read more

Was this review helpful? 4 0
Move yourself or sell your belongs - CARTUS is horrible!!!!!
1 of 10

This was our FIRST relocation. I wished I would have known someone who could have prepared me because trusting Cartus or SHM was a mistake. South Hill Movers was the company assigned to us from Cartus relocation company. Two men arrived on 12/16/15 & 12/17/15 packed the entire home. I found paperwork to review the home contents and everything was listed as HEAVILY SOILED, SCRATCHED, BROKE, CRACKED, RUBBED and WARPED. It read as if my home... Read more

Was this review helpful? 1 1

Talk about a conflict of interest. The company hires Cartus and when relocating back home due to early retirement or lay offs, Cartus treats the people relocating so badly and seem to enjoy it tremendously. Of course you are not important as they do not have your best interest as their objective. They want to look good to the company that pays them to offset all the bad reviews they get! Read more

Was this review helpful? 2 0

I agree with other posts on this website that there are serious problems with Cartus. I used them as an employee of the FDIC and found that while they were quite demanding when it came to their requests, that they were borderline incompetent as a relocation company. The most serious problems occurred after we had listed the property and actually found a willing buyer. Their "Real Estate Team" sat on a valid purchase offer for a week. There... Read more

Was this review helpful? 4 0

I have made a Huge mistake by not paying heed to the bad reviews. My major reimbursement is denied by Cartus for no reason. This makes my relocation load on my pocket. I am very upset with this company. It seems the hiring company gives funds to Cartus and Cartus finds reason not to pay This is unprofessional & pathetic. Read more

Was this review helpful? 2 1

This is an "excerpt" from my review on their website: There seems to be a serious lack of communication between all the branches, departments and sub contractors that have contracts with or do business with Cartus, specifically the real estate department. I am wondering what the exact role and duties of a Contract Specialist entail. XXXXXX did nothing but impede and drag her feet when it came to responding timely (or at all) regarding the... Read more

Was this review helpful? 3 1

I had the worst time getting my clients deposit returned after doing their home inspection which showed a considerable amount of work that was needed on a home their local agent indicated was in great condition buyers cancelled in 8 days offered copy of the home inspection which they decided against it this way they did not have to disclose to next buyer the issues my people discovered. So now they drag their feet on signing the cancellation to... Read more

Was this review helpful? 1 0

TERRIBLE! Very disorganized, lack of knowledge, and don't care about their clients. Run as fast as you can away from this company and don't trust them with anything related to your relocation, home sale, or home purchase. Read more

Was this review helpful? 1 0
Did not find what you were looking for?
You are reading about Cartus.
Filing a new complaint about