Cartus Complaints and Reviews

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Main address: 40 Apple Ridge Road 06810 Danbury CT
1-888-767-9357, 1-888-767-9358,
  • 49 complaints
  • $150K claimed losses
  • $3K average
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  • Jul 17
  • Employment Agencies
  • Greater Northdale, Florida
  • Making Loan Incompetence
  • 1
  • 19

Do not. I repeat do not use them for loans. I gave them well over 60 days to get everything inorder. Now here I sit at closing with no final documents. Stuck spending my time and money due their incompetence. Read more

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  • Jun 25
  • Building Services - Moving, Storage
  • Cedar Rapids, Iowa
  • Relocation Services
  • 1
  • 41

My husband worked in the hr dept that retained Cartus through the company. That made it tricky to report incidents. Now he's with another company so I'm free to blow the whistle. They started by 'omitting' my second garage on the estimate. So when the mover showed up he refused to pack and move anything out of that garage. I have losses that I can't speak about without shaking. The mover in... Read more

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  • May 28
  • Loans and Mortgages
  • Ellicott City, Maryland
  • Inaccuracies In The Paper Work
  • 3
  • 88

We are still working through the details of a contract, three weeks after agreeing to a price with the actual owner. Cartus is late with paper work, but when they want something signed, they want it ASAP and threaten to walk away. They are awful to deal with and I would recommend all to find other more service-oriented companies to work with. These are no very complex negotiations but Cartus... Read more

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  • May 14
  • Professional Services
  • Relocation Company
  • 4
  • 146

Me and my family are in a nightmare with CARTUS that will not end. They do not inform that the realtors they provide has to give up there commission of 40%. That is why the realtors will not work hard for. So they are making money off of that and their contract with your company. It would cheaper if companies would give us a lump sum and ley us SMARTER people figure out how to relocate. We are... Read more

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  • May 05
  • Real Estate
  • Relocation Service
  • 248

We are relocation pros, having been through this process multiple times. My Husband's new Employer uses CARTUS for their Relocation Packages and I cannot honestly recall ever dealing with a larger group of grossly incompetent fools. We were offered what is known as the Buyers Value Option ( BVO ) package, which on paper looks decent , but in reality is worthless. BVO effectively means you sell... Read more

Was this review helpful? 6 1

  • Jan 28
  • Employment Agencies
  • Raleigh, North Carolina
  • Bad Customer Service
  • 1
  • 172

NEVER Ever try to negotiate a contract with Cartus. They are extremely slow and non responsive. We have been working with them for over 2 months and have gotten basically nowhere with our contract. They have made several promises only to blind side us with another stipulation causing us, our realtor, lender and attorney unbelievable stress. In my opinion they are very unprofessional and... Read more

Was this review helpful? 2 1

  • Jan 15
  • Professional Services
  • New Brunswick, New Jersey
  • Contract Breach
  • 2
  • 260

We put an offer on a house in october end. Received response 2 weeks later. ( this shows how slow they are!). Negotiation took another 2 weeks. After price was set, we signed contract with Mr. ABC ( not writing seller's name for privacy purposes). We got a disclosure too. 1 week later we were told the house is sold by Cartus. Why weren't we told about this before???? Cartus kept sending dozens... Read more

Was this review helpful? 1 0

  • Sep 17, 2013
  • Real Estate
  • Atlanta, Georgia
  • Relocation Company
  • 5
  • 451

It's been 6 months since our Cartus experience. It's taken this long to calm myself down enough to write this. Do NOT sell your house with Cartus! This service was offered to us to make it easy to relocate, they'd take care of everything, no worries (first I'd like to say that the contact people seemed to care, it is the business model that sucked). Cartus will take over the negotiations and... Read more

Was this review helpful? 8 3

  • Apr 19, 2013
  • Loans and Mortgages
  • Mortgage
  • 2
  • 495

Run screaming away! I always had good luck with corporate relocation thru Cartus, so during my last move, I thought it was a no brainer to stick with them for my mortgage. Well, turns out Cartus has NO mortgage company, the name is just a shell company for PHH Mortgage. So you'll close under Cartus, but not know its being sold to PHH until you're at the closing table signing the papers. Then... Read more

Was this review helpful? 4 7

  • Apr 08, 2013
  • Employment Agencies
  • Kansas City, Missouri
  • Relocation Company
  • 3
  • 551

Found out the house we liked was a "relo" house. Looked online and found some terrible reviews about Cartus, but we went ahead and put in an offer anyway. We settled on a price, but it took forever to get a contract back from them. We never found out what the issue was, but it set back everything -- financing, inspections, etc. We eventually got a contract, and had an inspection done. We... Read more

Was this review helpful? 15 0
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